NarrativeX

Cancellations & Refunds

 

Last Updated: 1st August, 2023

 

Welcome to the NarrativeX.io Cancellations and Refunds Policy. This policy outlines the procedures and guidelines related to cancellations and refunds for the services offered by NarrativeX.io, including learning & development services, consulting services, marketing services, and other narrative services (collectively referred to as “Services”). Please review this policy carefully before engaging with our Services. By using our Services, you agree to comply with and be bound by this policy.

1. Cancellation of Services

If you wish to cancel a service that you have purchased from NarrativeX.io, please refer to the specific terms associated with that service. Different services may have varying cancellation policies based on their nature, complexity, and duration.

2. Refund Eligibility

Refunds are handled on a case-by-case basis and are subject to the terms outlined for each service. In general:

  • Digital Products and Online Courses: Due to the nature of digital products and online courses, refunds may not be available once access has been granted or materials have been provided.

  • Consulting and Custom Services: Refund eligibility for consulting and custom services will be outlined in the agreement or contract signed between the client and NarrativeX.io.

3. Requesting a Refund

If you believe you are eligible for a refund according to the terms of the service you purchased, you can request a refund by following these steps:

  • Contact Us: Send an email to [refund email] with the subject line “Refund Request – [Service Name].” Include your full name, contact information, order number, and a brief explanation of your reason for requesting a refund.

  • Provide Documentation: If required, provide any necessary documentation to support your refund request, such as proof of purchase or details regarding the service you received.

4. Refund Process

Once we receive your refund request, we will review the information provided and assess your eligibility for a refund based on the terms of the service. If your request is approved:

  • Digital Products and Online Courses: Refunds for digital products and online courses will be processed within one month from the date of approval.

  • Consulting and Custom Services: Refund timelines for consulting and custom services will be outlined in the agreement or contract.

5. Non-Refundable Fees

Please note that certain fees associated with our Services, such as processing fees or administrative fees, may be non-refundable.

6. Contact Us

If you have any questions or concerns about our Cancellations and Refunds Policy, please contact us at contact@narrativex.io.

Thank you for choosing NarrativeX.io. We are committed to providing you with exceptional services and addressing your needs to the best of our ability.